Have you ever went to purchase something from a store and had such a bad experience that you left without buying anything? I’ve done this on a few occasions and if I analyze the situation it usually comes down to the customer service experience. Customers today expect to be treated …
When you attend a presentation or demo, what kinds of things do you notice? Do you ever look at the open applications on a person’s computer screen? Do you listen to the background noises and try to figure out if they’re in an office, at home, or maybe the coffee …
It is universally accepted that meetings and presentations, especially ones performed virtually, are the worst parts of our day. The credence of this principle only grows as we attend more of these in our professional careers. It has become so common that a simple search for “conference call bingo” returns …
Every journey has to start somewhere. Sometimes, the end is the focus; other times, it is the journey itself that is most valuable. I’m going to take the “long journey ahead” route in which we will not focus so much on the end destination, but rather the small pieces that …
It occurs to me that some random individual shouting to the internet about their revelations and pet peeves might need more than just a big mouth and a website. While today’s technology allows for everyone to have a voice, Twitter account, LinkedIn profile, or other social media outlet, it doesn’t …
